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Refund

What about refund after cancellation?

You don’t have to worry as your payment is protected under Faverdeal Trust . We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from. Refunds can also be made in Faverdeal Cash (SD cash) which you can use to purchase any other product from Faverdeal.com.

When will I get my refund?

Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

Debit card/credit card/netbanking

5-10 working days from the refund initiation date

NEFT transfer

5-10working days from the refund initiation date

SD cash

Within 24 hours

 

 

 

I paid the amount upfront while purchasing product from Faverdeal, how do I get the refund?

Your payment is covered under Faverdeal Trust . In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-15 working days. You may also choose to have the amount refunded in Faverdeal Cash (SD cash) so you can purchase any product from Faverdeal without any hassles.

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Faverdeal will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account. You may also choose to have the amount refunded in Faverdeal Cash (SD cash) so you can purchase any product from Faverdeal without any hassles.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from Faverdeal customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

We are sorry, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from. However you can opt for this if you made the payment through COD (Cahs on Delivery).

How will I get a refund for the order I cancelled or product I returned?

For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.

For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase. You may also opt for SD cash if interested. A cheque will be issued to you in case of cash-on-delivery payments.

 

What is the Refund Policy for SD Cash?

In case you have used SD cash with multiple expiry dates to place an order and the order is partially/fully cancelled, the SD cash with the farthest expiration date will be refunded first and then the second farthest and so on.