Faverdeal.com India's Fastest Online Shopping Destination

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Cancellations and Returns

What are the Terms and Conditions for return/replacement?

Our 7 days return and exchange policy ensures that you have a hassle-free shopping experience with Faverdeal.com. Our service Faverdeal guarantees your purchase and gives you 100% of your money back in case we falter on our commitments.

Following are the terms and conditions for return/replacement.

  • Products must be in their original condition

  • Only unused, unaltered, unsoiled products with their original tags will be accepted

  • Brand packaging should be intact

  • If the product value is less than Rs. 1000, amount will be refunded in SD cash which can be used in parts or fully in the next 1 year

  • Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same

  • Replacements will be made basis availability of that product on the website

I am not satisfied with the quality of product I received. What should I do?

Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request.

What do I do if I receive a faulty product

If you receive a faulty product, we request you to Contact Uswithin 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.

How can I return the product received from Faverdeal?

You can return a product to Faverdeal.com if:

  • You received a faulty/defective product

  • You received a physically damaged product

  • You are unhappy with the product quality

  • The product is different from description on the website 

  • There is Size/Fit issue

If the delivered product falls under any of the above mentioned cases, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

I bought an item and it does not fit my size. Can I change it?

Absolutely!! Faverdeal offers a “No question asked size change policy” for your apparel and footwear. You can get the size exchanged anytime whilst sitting at home. Report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of date of receipt of your complaint and replace with the right size.

What do I do if I receive wrong product?

If you receive a wrong product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

What is Faverdeal Trust ?

Faverdeal strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Faverdeal, and the quality of the product you receive. Our service TrustPay guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. 

 

How do I cancel my order?

You can cancel your order any time before the shipping of your product. Just fill up our Contact Us form with your order details and we will cancel it and initiate your refund.

How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

What if I choose to have replacement and the product is sold out on Faverdeal?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation

What do I do if product received is different from the description on Faverdeal

If you receive a product that is different from the description on Faverdeal.com, we request you to report your concern through our Contact Us form within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

  • Items that have been worn/washed/soiled

  • Innerwear, lingerie cannot be returned on account of hygiene

  • Products which were sold as combos/sets, are not eligible for return/replacement as individual items

  • Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold

  • In case of branded electronic items, brands’ return, repair and replacement policy will apply

Do I need to pay the courier company to send my product back? Will I get the money back?

If we arrange the pick up of your product, you don't need to pay anything.

In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the amount the full courier amount in SD cash up to Rs. 400

Why was my order cancelled?

Your order may have been cancelled because of any of the following reasons:

  • Non-availability of the product(s)

  • Inaccuracies or errors in pricing information

  • Problems identified by our fraud detection department

We may put additional checks and verifications or seek more information before accepting any order. We will contact you if all or a part of your order is cancelled or if additional information is required to accept your order.